PRIVACY POLICY

Peacock Gallery and Interiors LLC, doing business as Peacock Floors
San Francisco, California

Introduction

Peacock Gallery and Interiors LLC, doing business as Peacock Floors ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, or communicate with us through various channels.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

When you request a free estimate, contact us, or submit a form on our website, we may collect:

• Contact Information: Name, email address, phone number, and mailing address
• Project Details: Information about your flooring needs, property type, square footage, and project timeline
• Business Information: Company name, job title, and business address (for commercial inquiries)
• Communication Preferences: Your preferred method of contact and communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates
• Schedule consultations and flooring installations
• Communicate with you about your project, including appointment reminders and follow-ups
• Send service-related notifications via email, phone, or text message
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

Text Message (SMS) Communications

By providing your phone number and submitting a form on our website, you consent to receive text messages from Peacock Floors. These messages may include:

• Appointment confirmations and reminders
• Estimate follow-ups
• Project status updates
• Responses to your inquiries

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (415) 467-9800 or peacockflooring@gmail.com.

Your consent to receive text messages is not a condition of purchasing any goods or services.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as CRM platforms, email service providers, and marketing tools
• Business Partners: Flooring manufacturers and suppliers when necessary to fulfill your project
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Delete your personal information, subject to certain exceptions
• Opt-out of the sale or sharing of your personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at:

Phone: (415) 467-9800

We will respond to verifiable requests within 45 days.

All Users

You may:

• Access the personal information we have about you
• Update or correct inaccurate information
• Opt-out of marketing communications by clicking "unsubscribe" in any email or replying STOP to text messages
• Request deletion of your information (subject to legal retention requirements)

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We may use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Peacock Gallery and Interiors LLC, d/b/a Peacock Floors, is a certified LBE (Local Business Enterprise), MBE (Minority Business Enterprise), and WBE (Woman Business Enterprise) proudly serving the San Francisco Bay Area for over 45 years.